Expeditions and returns
Shipping your parcel
Packages are usually shipped within 2 to 7 days after receiving payment. They are shipped by Chronopost (Delivery in 24 hours on Saturday (before 1pm)), Colissimo (Unsigned home delivery in 48 hours), and Relais Colis (Relay delivery in 4 to 6 days) via the Boxtal provider with a tracking number and handed over without signature.
Shipping costs include preparation and packaging costs as well as shipping costs. Preparation costs are fixed, while transportation costs vary depending on the total weight of the package. We recommend that you group all your items into one order.
We cannot group two orders placed separately and a shipping fee applies to each of them.
The size of the boxes is appropriate and your items are properly protected.
Return and retraction
"With cuiravenue.com, you can change your mind!"
The customer has 14 days of the right of legal withdrawal as soon as he receives his order.
Scheduled for Article 6. Retracting our terms and conditions of sale to change our mind.
This retraction de facto entails a return fee for the customer depending on the mode of return that he has chosen detailed in our terms and conditions of sale.
In general, the returned products must be in perfect condition, the product must not have been worn but just tried, not washed, in perfect resale condition, folded in its original packaging (cardboard, neck circumped, labels) in which it was sent to you with all possible labels and accessories (pins, paper clips, etc.).
In the event that the original packaging has been damaged, a reinforced cardboard of the same size can be used for the re-shipment of your order, large enough not to ball the product in the carton, with the return voucher duly completed.
Don't forget to put plastic packaging around the product to protect it.
The cuiraveneue.com After-Sale Service reserves the right to refuse return if one of the conditions is not met. In this case, the product will be returned to you automatically.
Any risk associated with the return of the product is the responsibility of the customer.
In the absence of compliance with the above procedure and the specified deadlines, the customer will not be able to make any claims for missing or non-compliant product or apparent defect of the products delivered, the products being deemed compliant and free of any apparent defects.
Returns offered for exchange or
Cuirvaneue.com offers you the return fee for exchange or have, in case your product is not the right size or does not correspond to what you expected, you can return it to us and exchange it without paying any additional fees, neither for your return, nor for your re-shipment, you can also apply for a voucher to use within one year.
Paid returns for refund
If you want to be refunded for your order, the return will still be paid.
You will return the package on your own and use the transport method you want.